What Is Buyer Protection and Why Do I Need It? - MUO The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. Mention relevant aspects of the transaction such as dates and place of delivery. By browsing this website, you consent to the use of cookies. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? You lost any seller protection by sending to another address than the paypal registered address of the buyer. Always use tracked shipping and always share it with the buyer once available. Related:Common eBay Scams to Be Aware Of. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Vinted does not charge any fees for selling items. About Depop. Click the History subtab. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Non-material goods, such as event tickets. This application is not endorsed or certified by Kidizen, Inc. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Besides contact details, the page also offers a brief overview of the app. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). All purchases made through the Depop BUY button are covered by Buyer Protection. Enter the refund amount and click Submit. Include details about the productwhat was purchased, when, and what the price was. I'm sure Depop will have that policy too good luck!! However, it's important to note that Depop charges a higher fee. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Really confused how this can happen. Customer Recieved Item and Wants a Refund Too? Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Mercari is a trademark of Mercari, Inc. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Can anyone help me? PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. I definitely sent the payment through depop instant pay as goods/services thank god! Read our review of Vestiaire Collective, including authentication Is Etsy legit? Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? The person paid via goods as PayPal took a percentage. As know I have lost out on an item and money when I haven't done anything wrong? How does paypal know that what you received back isn't what you sent? This application is not endorsed or certified by Grailed, Inc. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Tap > tap All sold items. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Explain your decision. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. This application is not endorsed or certified by Mercari, Inc. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Also the depop profile has blocked me. Explain why you want to return the item. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. Please make sure you've read the community rules, and that your post follows our posting guidelines. Grailed is a trademark of Grailed, Inc. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Temper your approach. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Meet-in-person transactions. He came and tried it. However, Depop is also used by small businesses offering new products. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Tap leave feedback. If the flaw was something you missed you have options. Additionally, Depop is a great platform for finding vintage fashion. Depop Ltd. Support. Select the transaction youd like to refund > tap Refund. If you paid by credit card and the issuing bank has initiated a chargeback. To leave feedback: Go to profile. Keep your cool and stay professional. I will sue them all. but I'm can't seem to upload them to the claim. But why is it important? We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Vinted consists of five main sections, which you can access at the bottom of the screen. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. If you had met seller protection paypal would have reimbursed you. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. When you make a purchase using links on our site, we may earn an affiliate commission. You are viewing the PayPal Community Archives. You are viewing the PayPal Community Archives. You can find vintage pieces on Vinted, but they're certainly not as common. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm also going through the same thing. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Buyer asks for partial refund after 2 weeks. Will Depop ban my store for using Sales Bot? Readers like you help support MUO. In short, they are preloved fashion apps. Can you get a full refund on Depop? He came to my house and tried out mower. If you have questions, you can also message the seller to learn more. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. So, if this sounds more like you, it may be worth paying the higher fee on Depop. Scan this QR code to download the app now. I am going through this now. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. If you dont receive your money or goods youll have no cover and will be left out of pocket. You might also like: What to Sell on Depop in 2022. Head Office. By browsing this website, you consent to the use of cookies. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. 68. r/Depop. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Depop Payments refunds Log in to the Depop app. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Youll get a full refund if you dont receive your item. Sometimes, unhappy customers want to reverse a PayPal transaction. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Here are attributes to include in your listing: Secondhand shoppers are savvy. This application is not endorsed or certified by Facebook, Inc. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Poshmark is a trademark of Poshmark, Inc. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. 5 months later I get an email where he wants a complete refund. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Then . Leave the Archive. All you need to do is make sure your buyer returns the item using tracked shipping. Each user has 180 days to request a refund via Depop. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. This content may be old or outdated. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Confirm the amount and click Submit. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Etsy is a trademark of Etsy, Inc. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Remember to always keep buyer/seller communication on Depop. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. 98. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. If they accept, the dispute will be closed. For purchases made via the main Buy button, Depop charges a 10% fee. 1999-2023 PayPal, Inc. All rights reserved. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. However, all purchases done outside of this are at your own risk. That way you can be certain that you can get your money back if the transaction isnt fulfilled. sold an item for 150 and going to revieve 130 smh. How to Refund on Depop? Complete Guide 2023 - After SYBIL This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Does anybody know if I will get my 90 back? I didn't ship anything. How do you handle a customer requesting a refund? How do I refund a buyer who paid with Depop Payments? Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. A week later they have opened a dispute saying this was an unauthorised payment? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. We love it when our customers are happy with their items, but what do we do when they request a return or refund? To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. A sub for discussing all things Depop. So, can you trust these apps with your data and money? If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Purchases made without using the BUY button. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Save face. Assign value in a principled manner. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. This makes it sound like they've probably deleted their paypal account too? Ask for some feedback. Transactions are being processed outside of Depops in-app payment system. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Depop is like a hybrid of Instagram and ASOS marketplace. Today, Vinted is a popular thrifting app with millions of users. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? How to Sell on Depop - A Beginner's Guide - shift4shop Learn more about returns and refunds - Depop help GB Buyers want authenticity and transparency. Respond to refund requests quickly. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Here are some popular online retailers and payment systems thatoffer Buyer Protection. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Vinted, on the other hand, came about in 2008 in Lithuania. You can now refund users in app. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Follow these steps when you want to create a Depop listing. There are two ways to list items on Depop: Using the Depop app. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Click the Refund this payment button that appears under the total. screenshot of the completed refund in your PayPal account) Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. To send a full refund, follow the steps for Full refund. Looking for a trustworthy luxury fashion marketplace? The issue was outside of your control and contacting the shipping service may help you settle the issue. PayPal uses SSL 128-bit encryption to keep data safe. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Answer: Verify the date of the Paypal transaction. Is it likely that I'll win my money back without the screenshots attached? With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Tap > tap All sold items. How to avoid common Depop scams and fraud while selling on this popular marketplace! We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. . Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Ah that's brilliant thank you so much, you've put my mind at ease!! i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? This application is not endorsed or certified by Poshmark, Inc. When a website offers this, it is known as Buyer Protection. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Its easy. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). What if I Disagree With the Buyer? Buyer wants a refund?? Refund Request LetterWhy Is It Important? Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Abusive behaviour or harassment toward other Depop users or staff. We may suspend an account for any of the following reasons: Prohibited Items. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. To avoid this happening, you can simply add a Top Up card. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. - made sure not to do it through friends & family because I know people get scammed that way so often. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. This content may be old or outdated. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Providing proof of return will enable the refund to be processed. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Price your items competitively and fairly so both you and the buyer are getting the best deal. Select the transaction you'd like to refund > tap Refund. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. This application is not endorsed or certified by Tradesy, Inc. How to Buy Online Safely, Securely, and Confidently. How to Handle Depop Returns and Refunds - blog.vendoo.co Buyer wants a refund?? : r/Depop - Reddit How do I refund a buyer? - Depop help GB You can let the buyer know why you disagree with their dispute in the Resolution Centre. The best return or refund experience is avoiding one altogether. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. View solution in original post 1 Kudo Login to Reply or Kudo Dealing with Depop Returns and Refunds - OneShop As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. If you want to sell items on Depop, the process is very simple.