your credit card has expired), we will contact you via the email listed in your metroCARD account. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. You can order replacement Metrocards online. Please bring the metroCARD(s) with you. You need to order a replacement card before blocking the lost one. Seniors Card holders: Use SENIOR_and your seniors card number e.g. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). On trains, trams and O-Bahn buses, you can get on at any door. Anyone can buy a regular, concession or student metroCARD but you must always carry your relevant concession card or student ID card on-board. Find out how you can request a replacement card if yours is lost, stolen or broken. How Can You Replace Your MTA Senior Card? - Reference.com "homePagePath": "/content/australia/en.html", You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. 3 We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Heres how to get around Adelaide with ease. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. some basic information about the deceased, such as their name and phone number. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. You can order a replacement card by: Logging into your online account if you have previously registered. You can use a metroCARD to pay for this airport service. [Content_Types].xml ( ]O0" MM vIk/@6X!6H?5I9f8v1:gEB0AVn vb$`E*} G#V 9B9!8a`bi~-IpsV\u9bf}*"L"B0Z To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. by calling the Adelaide Metro InfoLine on 1300 311 108. Your email has been successfully verified, please click the button below to continue to log in. You can also speak with an OMNY customer service representative by calling 511. They differ from other ticket vending machines in that they both dispense and recharge Metrocards. MetroCard Balance Protection Program - MTA Lost Metrocard | Metro Christchurch - MetroInfo If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). People who receive certain payments from Centrelink can apply. $8.86 per day remaining on your 7-Day Express Bus Plus card. The Adelaide Metro JetBus travels between Adelaide airport and the City. Find out more about discounted travel with a Visitor pass. }, Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. visit us at the InfoCentre Adelaide Railway Centre. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). "event": "taCustEvent", The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. After that time, the expired MetroCard must be sent to MetroCard customer claims. If you'd like a response, please contact us. Metrocard (Adelaide) - Wikipedia There is no time limit on when you can receive your Seniors Card refund. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. Tap Continue. Ask the station agent for a postage-paid Business Reply Envelope. The journey from the airport to the city takes around 15 minutes. authorise us to give other people limited access to your account, such as your child, partner or parent. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. The minimum recharge is $5 and the maximum amount you can store on your card is $200. We can only track, cancel or replace registered metroCARDS. "startScreen": "aus-link-account" You cant transfer or get a refund for time left on an unlimited-ride card. Public buses are an easy way to get from Adelaide Airport to the city. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. We can only track, cancel or replace registered metroCARDS. Adelaide has an extensive public transport system of buses, trains and trams. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. The vending machines can also recharge Metrocards. Find more information about getting help with MetroCard problems. "startScreen": "gigya-reset-password-screen" Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Remember, we can't respond to what you've written here. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. Please visit the operators website for further information. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. There are several options for reaching the city from the airport. Insert your reduced-fare card into the MetroCard machine in stations. "screenSet": "Aus-V3-RegistrationLogin", Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims If you have any issues, please call the InfoLine on 1300 311 108. Copyright 2023. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. If your auto recharge fails (e.g. Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. Thanks for your feedbackWe use what you tell us to help improve the website. With free trams and buses within the city centre, getting around Adelaide is quick and easy. Please don't include any of your personal information in this box. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments.