Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. Additionally, no person may smoke on any terminal ramps or in the vicinity of any passenger waiting queues, or in or upon any building, or in any other place on the terminal where smoking is specifically prohibited by the Authority. Yes, lower excursion fares are available mid-September until mid-May of the following year. No pets (except for service assistance animals) are allowed in any food service area. For more info, visit our Accessibility page. Among other business Tuesday, the SSA board approved a staff request to delay the 8:30 p.m. departure from Oak Bluffs by up to 15 minutes on August 26, 27 and 28, in order to accommodate passengers leaving the Beach Road Weekend festival in Vineyard Haven, which ends at 8 p.m. A stock photo of a ferry entering Nantucket Harbor. Home - The Bridgeport and Port Jefferson Steamboat Company Nantucket Ferry Cancellation Risk - Nantucket Forum - Tripadvisor This service is available for an additional charge and is subject to certain conditions (including the execution of a release and indemnification agreement). I have purchased individual passenger tickets at the regular fare. . Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Who is eligible for the Steamship Authority's Headstart Reservation Program? In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . Further changes will incur a $10 fee per change. If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. If all three of those criteria have changed, please call our Reservation Office for assistance. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . How does standby work on the Nantucket route? The fare does not include transportation for the vehicle's driver or any other passengers. However, your change must be made at least 14 days in advance of the scheduled departure (up to 24 hours in advance of the scheduled departure for commercial vehicle reservations) for the revised reservation to be eligible for a refund if subsequently cancelled. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; Dont wait. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Please visitthePolicies, Forms & Informationpage for our Excursion Profile Application. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. Are rental cars available at the mainland terminals? Do I need to have a written confirmation of my reservation? Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. Gratuities are left to each guest discretion. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. 1 Cowdry Road Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette 02543, (508) 548-3788 What if I can't get a reservation for the particular trip I want? If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. No pets are allowed on any passenger seat or table. Can I make a reservation even though I dont yet have any information about the car? Is every automobile charged the same regular fare? 228 Palmer Avenue Falmouth, MA . How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? This special fare may not be used for commercial or business purposes in either direction. If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. From there, follow the instructions in this guide:eNews and Travel Alerts. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Standby travel is available on the Nantucket route every day of the year. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) UPDATED Wednesday, June 9, 2021 - 11:30am. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. The Steamship Authority matches reservations by those three criteria. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. Rich Saltzberg. This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. Sailing Schedule. Liked. Check out our 'Ways to Save' for residents page! If you have a vehicle reservation and a profile account with the Steamship Authority, you can opt in to receive Waitlist Request Notifications via Text Message. Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. Subject to change except on confirmed reservation. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. hb`````Z P#0p4 I@1o^kX~X73i Current Status - Steamship Authority A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . "The Authority. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. You can provide us with this number when making vehicle reservations either online or by telephone. Steamship Authority For these transferable reservations to remain valid, we must receive the transfer slip no later than May 15th of that year or thirty (30) days in advance of the scheduled departure of the first segment of the reservationeven if you decide to keep the reservation for your own use. Customers traveling in rental vehicles may make reservations in their own name. Yes. In those circumstances, we will impose a fee for the transfer. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Visit our website at www.steamshipauthority.com, and then log into your profile account. Are there COVID-19 precautions passengers need to follow? Yes. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. Port Jefferson Antique and Garden Weekend BOGO Round Trip Walk-On Special. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. The Vineyard Gazette - Martha's Vineyard News | Winter Winds Prompted 2022 Summer and Fall Operating Schedule Report, 6. Steamship Authority route code is 72. Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. Oak Bluffs, MA We strongly recommend that you check current parking availability on our mobile site prior to arriving at a specific parking lot. Is parking available at your Woods Hole terminal or Hyannis terminal? The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. In compliance with the Maritime Transportation Security Act of 2002, we have developed and implemented certain policies to assure the security of our terminals and vessels, as well as the safe sailing for our passengers and crews. How soon should I arrive at the terminal traveling without a car? We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. When should I arrive at the terminal? The use of all ticket books is restricted to no more than two passenger automobiles, with common ownership and registration numbers that are electronically recorded at the time of the ticket book's issuance. Seasonal Terminal, 69 South Street Ferry Schedule. 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 Reservations can be booked online, over the phone or in person at any of our terminals. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. Please note that you cannot change your PIN. Who is eligible for the Preferred Space Program? Steamship Authority (@SteamshipMA) / Twitter Oak Bluffs, MA Yes. I need to change the name, address or vehicle information on my reservation. If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. Or simply click this link: https://www.steamshipauthority.com/about/news. If you wish to change a reservation to another date on which a different fare applies, you will generally have to pay the difference between the new fare and the previous fare. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Hyannis, MA 02568, 1 Seaview Ave 99 0 obj
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One propane tank, acetylene tank or oxygen tank may also be transported by a customer in a vehicle only in compliance with Part L of the Customer Handbook. Are there any special precautions I should take while riding on the ferry? All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. Seasonal Terminal, 69 South Street Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. Yes. Can I bring a firearm or other dangerous article with me on the ferry? 0
S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations PDF 2023 EXCURSION PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com Steamship Authority Facing Deck Officer Shortage How much baggage may I bring with me on the ferry? SSA Explains Storm Cancellation Policy - Vineyard Gazette If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. Steamship Authority on Twitter 86 0 obj
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However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? Click Here. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. Please obtain a confirmation of your appointment with the details of the appointment (see below). Can I receive a lower fare if I buy a book of multiple tickets? How do I sign up to receive the SSA's eNews? Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . Does the Authority have a wait list for reservations? Check out our 'Ways to Save' for residents page! Monday, June 7, 2021 - 6:01pm. What happens if I lose my parking ticket? Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Mar 12 . The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. An Act relative to the Steamship Authority audit report You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. Are there any ferries that I should avoid traveling on? Yes. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. However, they will be transported only on a space-available basis. This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. 888-44-FERRY info@88844ferry.com. Do any passengers have priority in boarding the ferry? In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. Our Nantucket Terminal has only a few parking spaces for use by our customers. You may also use your name instead of a license plate number and for other information necessary to make the reservation. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. At the time of boarding, our terminal employees will also inform the vessels crew of any assistance you will require while aboard the vessel. 48 hour notice required on all cancellations or rescheduling. All Martha's Vineyard Ferry Line Schedules | VineyardFerries Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? What is your Cancellation Policy? If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. you are agreeing to the Twitter Developer Agreement and Developer Policy. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Steamship Authority Ransomware Attack: Ticketing Problems - CBS News During the summer months, we recommend you arrive 45 minutes to 1 hour prior to the scheduled departure time, as passenger capacity may be reached on popular sailings prior to departure. Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. 1 Cowdry Rd, Woods Hole, MA 02543. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. For more info, check out the Accessibility page. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. This cannot be done online. For more information about our standby procedures, please click here. 228 Palmer Avenue Falmouth, MA 02540 Please call (508) 477-8600. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. Staffing shortage has Steamship 'scrambling' To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Automobiles under 17 feet in length are charged the regular fare. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. By Thursday morning more than 24 hours after the cyber attack SSA staff were . Show . Customers may make reservations for vehicles at any time of the year to the extent we have made spaces available for such reservations. What is the Steamship Authority's Headstart Reservation Program? Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. Is anyone eligible for a discounted fare? STEAMSHIP AUTHORITY - 91 Photos & 70 Reviews - Yelp Both run high-speed passenger catamarans with a travel time of approximately one hour. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. How do I sign up to receive SSA's travel alerts via text messages? To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. A bike shuttle bus is available every day throughout the summer season. Our daily parking rates vary depending on the time of year and the location of the parking facility. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. SteamshipAuthority.com/about/doing_business. Do I need a reservation for my motorcycle or bicycle? Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. Retweeted. S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. For trips between Woods Hole and Marthas Vineyard, we sell 10-ride automobile ticket books that significantly lower the fare on a per-ticket basis. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. If you have purchased a new car, our Reservation Office can adjust the size of vehicle in your reservation to match the size of the car that will be traveling, but license plate numbers cannot be changed. First, we suggest you try to make your reservation as soon as you know about your appointment. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Steamship Authority Grapples with Deck Officer Shortage Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. The children must be 12 years of age or younger. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. Fees may apply. In Season (Memorial Day - October 31) - $450 and up. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Ferry Policies, Forms & Information | The Steamship Authority