Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. This chair has a hardwood frame with a distressed light brown leather polyester exterior. Matched internet pricing Friendly service Delivered when requested Be careful as they automatically add in a maintenance package to the price so don't be strong armed into getting a package which per Consumers Report doesn't work and is pricy. I'm talking holes in display couches. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. I gave them all the details they asked for and all the pictures. 3. Johnathan, the manager, assures me that he will get to the bottom of this, and take care of the problem, even if he has to make the delivery himself. Monkey's paw notwithstanding, this place is the worst of the worst. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. This is awesome. This is ridiculous!! Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ). !Thank You A satisfied Customer !!!! Unfortunately, I rarely find something that I really want to purchase. She said that's fine, but I had to go to the store to cancel. Made a believer out of me! The customer service over the phone is HORRIBLE. I shouldn't be feeling like I'm at a car dealership when buying a couch. Day 1: Was Shopping around for Bedroom furnitures. He called customer service & it took them a while to figure out what was sent & not sent. No accountability and no apologies leads to no service! "I am confident that the cooperation between . They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. Went overboard to provide me with the service I was seeking. I'm sure they thought we were broke and didn't have money to spend which is sad because I walked right out of that store and into another furniture store and spent about 1000 on a couch. Past tenets have lived in this apartment house and they have done this. More info. Needless to say, I did end up buying a new bed! When my husband went to unbox the items, the table was the wrong color & one set of chairs the wrong color. Value City Furniture Reviews | Read Customer Service Reviews of This review is for the delivery part only. Complaints Contacts. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. This ensemble comes with one table which measures 80 x 44 x 30, four dining chairs measuring 19 x 25 x 43, and two host chairs measuring 22 x 25 x 38. BBB File Opened: 12/2/2003. Seriously, if you buy from VCF you are taking a huge risk. You all were great!. This is where the problems started. The Ballwin, MO. City: State: Email Address: Greg seemed like a good guy. I purchased a very cute sectional from there about a year and a half ago for about $1,200. To the manager and delivery men thankyou. You are a garbage company filling up landfills all over the US. Made deposit of $$$ amount. Stomach. The pros: Items on clearance can be significantly less for those looking for a deal. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have to say I'll shop here again in a heartbeat! For extra comfort, the recliner is equipped with ample padding and support. Great deal. Another ecstatic client on Consumer Affairs commented: Ordered a manual double theater seat online. Loving our new couch and I would definitely buy from here again! If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. What a piece of junk. I found a great sofa and loveseat , so very happy thank you Value City for making my shopping experience delightful. (Not really but you get the drift). After we decided to cancel our order, I called the store to speak with a "customer service representative. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. While I was there I also saw a bedroom set, and an entertainment center I liked. The company called and said one item was on back order so the delivery date was pushed back until 12/2. Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. At Gurnee Mills we were walking around. They have an entire section on their website dedicated to sale items. Once I came to the store for face to face conversation, the run around continued. Send message. My boyfriend and I just moved into a new apartment and were looking to splurge a little bit on a nice coffee table. Please use a valid email. Value city Gurnee is terrible! Will not be buying from them again. Finally after asking to speak to the manager, Robert Smith walked out and admitted he wasn't actually the store manager. They kept calling me every day to say the pick up is pushed to the next day until yesterday that I finally got frustrated and cancelled the order. The salesman Mr. Can you believe this? After two great purchases, we made a third. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. BUY. Walked by several employees and no one offered any assistance. They suck, and they do not resolve any issues that THEY create. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. I get it, its just a showroom. Enjoy reading our tips and recommendations. I refuse to let the Gurnee management be my last stop in resolving this issue. See reviews below to learn more or submit your own review. I mentioned what I was looking for. I am giving them a two star because of that alone. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. Yes received 3 different reasons why my order is delayed. Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. Their reason for not coming was that one piece was on back order until the following Thursday so they were just gonna deliver everything at once. Please be sure to read all fine print. A bit pricey, but for the function and style, we thought it was worth it. Was very friendly and honest. The girl was not very nice and didn't seem to care that my furniture was still not in my house after living here for over a month. Do not shop at this location. I can't wait to see it in my home!!" The lady who answers the phone has the worst attitude. Wow. He's awesome. Its location on this page may change next time you visit. I wanted to believe this place had some decent furniture. 70. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. The cons: Some problems with durability reported. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. Scratches and cracks in the wood of the new ottoman and sectional. I asked her to be a little nicer to me and her response was to transfer me to someone else worse. NILES, ILLINOIS -- The Double Discount Guarantee at Value City Furniture is not a guarantee at all. Because of a not too great interaction with a salesperson at the (St. Ann), MO. BEWARE!! He said manager will talk about it in some time. How do I know I can trust these reviews about Value City? Ah, at last we found a few to ask about the table. I am a curious individual who loves research, writing, and storytelling. 2022-2023 Slumber Search $1,000 Scholarship. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. Doing business anytime we need furniture with this store. Copy link. They said "no" and we had to pay for the delivery which is over $100. I called the company June of 2018 to explain to them that im having the same problem with the the left side sectional couch once again. So I still have no bed after attempt two. We bought a dining table and chairs, on the day of the scheduled delivery, they called and said they were "out of stock", the last set was sold to someone else. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Find out how we combat fake reviews. Who the hell checks in and writes a review about a Value City Furniture? The pros: Affordable recliners with both power recline and manual options. it was supposed to be fixed on 8-3-16. i was told they could not contact me because my phone number was not in service,thats a lie. We then got a call saying the furniture would not be ready for 4 more days. The warranty program is pretty straight forward. Very professional and helpful. Save my name, email, and website in this browser for the next time I comment. File a complaint. My futon is still comfy and it's been a few years. On 12/2, the delivery company came early. Two weeks later and them changing the delivery times five or six times we finally got our stuff. I stopped in to check on the options and prices for living room chairs now that I have more space at home after a recent move and can expand my furniture. "Oh you wanted the slat, too?? What the hell? Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! I strongly recommend you not to go to this store. The complaint has been investigated and resolved to the customer's satisfaction. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. Will not be using value city ever again. Customer service still good. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. I called them to be told it would be at least another week, and that I should call them back in a week to see where things are! Do not, and I mean DO NOT, waste your time or money here. 1 Reply. 5. Claim your profile to access Trustpilots free business tools and connect with customers. Out of 92 reviews and 7.3/10 stars on Slumber Search, one 5-star rater shares an anecdote: When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move into an apartment. I will shop here again in the future but have no expectations for my next visit. We walked by a couple of lax employees who were more focused on their texting than on their customers. Marble adds a modern flair to any interior design. Anyway we took our time and made a great selection. WTF. Warranty company says the part is right despite being a completely different size/shape cushion which is also used and dirty. Stuff happens though! But I will give them some credit, they do have some decent looking dining room tables. They went above and beyond . We paid for delivery service and they called us letting us know the stuff was ready to picked. That same year, I bought some ottomans from there. I have sent two people to value city to buy furniture and I will not send anybody else there. "Oh, this one has tapered legs." Three days before the delivery date I would get a couple of calls a day confirming delivey. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. The memory foam with polyester fabric relieves pressure and has a cooling effect to keep you refreshed throughout the night. My merchandise had a sales ticket on it. Lets head to the dining room where some of the best memories are made. I would give 0 stars if I could. Top 416 Value City Furniture Reviews - ConsumerAffairs Save yourself the trouble, headache and stress. Submit a complaint and get your issue resolved. So I had to opt for the dresser and bedside table w/o the bed frame, headboard and footboard bc I loved the other items. I understand the response from VCF and very grateful they finally refunded our money, however; I feel that the company did not care about us as customers They were very difficult to deal with and the movers were not cooperative as well Both my wife and I had to miss work because of the issue on 06/05/and lost . If I could give them a zero I would. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Companies can ask for reviews via automatic invitations. I suspect they do not stock any furniture, they order the furniture as they sell it - many low-end furniture stores work this way. They told me this after almost two months. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. Don't shop here unless you want to be treated like crap and prefer unreliable service putting your furniture delivery far from the original date. We are terrible at shopping for furniture and it takes us years to decide on anything. FROM. Let me say that I haven't purchased anything from VCF, but I've been in here a couple of times. They called me again today for pick-up which means it's really not cancelled and then they say, I have to call online customer service to cancel it. 4 for happiest students and for best health services. She was helped by another man (Eric). The deal was valued at nearly $350 million. They offer made in the USA discount options, shop the look styles, and convenient payment options that include no money down financing options.Overall, customers have good things to say about VCF and their in-store experiences. 4. He's very patient and answered all of our questions. Everyone is in your face when it's time for the sell. The Dream Plus Soft Mattress is perfect for those who want to land on a cloud as they unwind for the night. Which I did Joe called me and explained that there was nothing they could do it wear and tear and maybe the company that manufactured the furniture made it in correctly how is that my responsibility. Russian forces pushed back from some parts of Bakhmut Required fields are marked *, This field is required Back. We were supposed to pick up our order on our moving day because that was only day we had a truck. The furniture looks cheap and the prices are too high. I was told i could pay my furniture off in 4 months. Well, they brought the missing piece today and the rest of the pieces to put the bed together were incorrect. Sorrythat's not NORMAL wear and tear, no matter how you define "manufacturer defect". They packed up all the wrapping and were in and out before I knew it. Visit a VCF store near you today. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. I didn't want war. On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. He told me to call the store and ask to speak to Greg Meyer on Monday. Robert the "Manager" was useless and unwilling to try and help. Guys show up and apparently forgot the hardware. I was in the Glen Burnie store on 8/14/14 looking for a sectional sofa. I spoke to everyone from corporate right down to the store and all I got were sorries. Thankyou for your patience your drive, zeal and enthusiasm. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years.